Frequently Asked Questions
Everything you need to know about shopping with The Line.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Once shipped, domestic orders arrive within 3-5 business days, while international shipping may take 7-14 business days depending on your location.
How can I track my order status?
Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to the carrier's website to monitor your package in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return or exchange process.
Which payment methods do you accept?
The Line accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How do I ensure I am choosing the right size?
Every product page features a detailed sizing guide. We recommend comparing these measurements to a similar item you already own to ensure the perfect fit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.